We carry out dispatches around the world, we guarantee the safety, coverage and quality of the service, so that your purchase reaches wherever you are. Our product delivery promise is:
-Accesories: 7 to 15 business days to all destinations.- Custom Dress: 4 months  to all destinations.  
The whole dress is hand embroidered.
It's important to put attention on:
- If the payment of your purchase is confirmed from Monday to Friday, the first business day is the day you receive the payment confirmation and from that day you have the delivery time.
- If the payment of your purchase is confirmed on Saturday, Sunday or a public holiday, the delivery time is available from the next business day of the confirmation of your payment. The delivery promise agreed by us begins to run from the approval of the order, which is notified via email. 
I did not receive my order: what can I do?
If you did not receive your order within the stipulated period, we ask that you please contact us, you can communicate:
- Through our mail info@fianceebrides.com
- In our online store www.fianceebrides.com in the 'Contact us' form
What happens if I am absent at the time of delivery?
Whoever receives the order at the address provided must be a person of legal age. If you have any major problem, to coordinate the delivery, you must write to "contact us" and we will be happy to help you.
Can I change my delivery address after placing my order?
For online orders it is not possible to change the address once the order has been placed. For store orders, a change of address within the same city is allowed, as long as the shipping guide has not been assigned.
What should I take into account when receiving my order?
You should check the packaging very well and verify that it is in perfect condition in the company of the transporter before signing the guide. In case of evidence of a breakdown in the packaging, do not receive the product or sign the guide, if you sign without checking you will lose the right to claim.
For the claim to be valid you must keep the original packaging, accessories and manuals; in addition to not showing use. Please note that you should send us an email to info@fianceebrides.com or through our online store www.fianceebrides.com in the 'Contact us' form within 24 hours of delivery, where you must provide complete and clear information, the advisor will request photographic evidence of the packaging and the product, and / or a video at the time of opening the product, where you will have a maximum of 7 calendar days to send the photos; otherwise the claim will not be accepted.